Terms & Conditions

Terms & Conditions – Travel Forex / Remittance
1. Agent Eligibility & Authorization
• All transactions shall be processed only through agents holding a valid GST registration and required authorization.
2. Rate of Exchange (ROE) & Advance Payment
• Advance payment is mandatory for ROE rate blocking.
• No rate will be blocked without confirmed payment.
• Rate blocking requests must be placed before 2:30 PM; requests after this time will not be entertained.
• Once blocked, the ROE shall remain valid for a period of 3 working days only.
3. Rate Validity & Market Fluctuation
• Any rate quoted is indicative and valid for only 5 minutes from the time of quotation.
• Foreign exchange rates are subject to continuous market fluctuation, and we shall not be responsible for any variation.
• In case of delay resulting in an increase in ROE, the invoice shall be revised, and billing will be done at the prevailing market rate.
4. Documentation Requirements
Submission of complete and valid documents of the traveling guest is mandatory:
• PAN Card copy
• Passport copy (front and back pages)
• Visa copy (as per destination country compliance)
• Confirmed airline ticket
Incomplete, incorrect, or non-compliant documents may result in delay, rejection, or cancellation of the transaction.
5. Remittance Processing
• Remittance will be initiated only after rate blocking, receipt of funds, and verification of complete documentation.
• Once the remittance is processed, it cannot be reversed or recalled due to banking or regulatory constraints.
6. Cancellation Policy
• In case the remittance is not executed after rate blocking, all applicable cancellation charges shall be borne by the customer/agent.
• The minimum cancellation charge shall be INR 3,000, which may increase depending on actual costs incurred.
7. Refund Policy
• If a booking is cancelled after rate blocking, a cancellation charge of 4% on the total transaction value shall be applicable.
• The remaining balance amount, after deduction of applicable charges, shall be refunded within 48 working hours.
8. Taxes & Statutory Charges
• GST, TCS, bank charges, and any applicable statutory levies shall be charged additionally as per prevailing government regulations.
9. Regulatory Compliance & Customer Responsibility
• All transactions are governed by RBI, FEMA, and other applicable regulatory guidelines.
• The customer/agent confirms that all information and documents submitted are true, accurate, and authentic.
• Any loss, penalty, or delay arising due to incorrect details, non-compliance, or misrepresentation shall be the sole responsibility of the customer/agent.
10. Limitation of Liability
• We shall not be held liable for delays or failures caused by banks, correspondent banks, regulatory authorities, technical issues, or force majeure events.
• No claim shall lie against us for losses arising due to currency volatility beyond the agreed rate validity period.
11. Acceptance of Terms
• Proceeding with the transaction shall be deemed as unconditional acceptance of all the above Terms & Conditions, including the Refund and Cancellation Policy.
12. Governing Law & Jurisdiction
• These Terms & Conditions shall be governed by laws of India, and any dispute shall be subject to local jurisdiction only.